Your Questions, Answered

CRATERFLAME® is an award-winning, dual-wall outdoor cooking unit that functions as both a high-performance grill and a centrepiece garden furniture piece. Its outer shell stays cool to the touch, making it safe for families with children or pets. Its elegant design, versatile accessories, and all-season usability offer a truly premium grilling experience.

The 10 mm thick carbon steel cooking plate heats up in approximately 20 minutes over an open flame, reaching optimal grilling temperature quickly and efficiently.

Absolutely! CRATERFLAME® is a true all-season product. Whether you're grilling in the snow or hosting a winter gathering with mulled wine and chimney cake, it performs flawlessly year-round.

The grill is available in two sizes: S size with a 740 × 740 mm cooking surface, and XL size with a 1000 × 1000 mm cooking surface.

Each CRATERFLAME® unit comes with: rotisserie with motor, ceramic dome for baking dough-based foods, chimney cake baking rod, 8 attachable solid pine wood table panels, hanging ring for stew pots or cauldrons, central 4-leg support ring for pans and pots, large steel lid, ash collection container, waterproof protective cover, and integrated perforated LED lighting with timer and remote control.

The grill is low-maintenance. After use, wipe down the exterior surfaces with a soft cloth and a mild, non-aggressive degreaser or alcohol-based cleaner. Avoid abrasive or corrosive substances to preserve the powder-coated finish. Always remove the wooden table panels after use and store them in a dry, sheltered location.

After cooking, while the plate is still warm, clean it using a scraper (wearing heat-resistant gloves), then wipe it with a paper towel. Apply a thin layer of vegetable oil after each use and before the next to protect the steel and ensure optimal performance.

Safety is a key feature of CRATERFLAME®. Thanks to its dual-wall and dual-firechamber construction, the outer shell does not heat up, making it a safe choice for families, public spaces, and hospitality settings where burns must be avoided.

Ash collects in a removable ash pan. Always wait until the grill has completely cooled down before removing and emptying the ash container.

CRATERFLAME® is available in two exclusive design lines: Meteorite Bloom and Meteorite Radiant. Both feature a rust-brown, electrostatically powder-coated finish and come in S and XL sizes.

CRATERFLAME® arrives fully assembled, securely packed in cardboard on a pallet for easy transport. Place it on a flat, level surface and use the adjustable threaded feet to fine-tune alignment. If placing on grass or in a park, we recommend a simple sand-bed base topped with paving stones for stability.

Delivery times vary depending on your region and whether your item is in stock or on backorder. In-stock items typically ship within a few working days of payment confirmation; backordered items may take longer. Delivery is always free of charge. For exact delivery times applicable to your region, see our Terms and Conditions.

CRATERFLAME® is perfect for family gatherings, backyard dinners, and social cooking events. It is also an excellent choice for restaurants, hotels, event venues, and guesthouses that want something premium, unique, and visually striking. It heats up quickly and enables guests to enjoy live cooking experiences that bring people together.

The full user manual is available as a PDF — click here to download it. It covers setup, operation, accessories, and maintenance.