Privacy Policy

Privacy Policy – CRATERFLAME®

Last Updated: December 13, 2025

Introduction

Welcome to CRATERFLAME® (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you visit https://www.craterflame.com (the “Website”).

CRATERFLAME® is a website dedicated to providing information about outdoor grills, grilling techniques, and related products.

1. Information We Collect

1.1 Information You Provide

We currently do not require you to create an account or provide personal information to browse our Website. However, you may voluntarily provide:

  • Contact Information: If you contact us via email or contact form (name and email address)
  • Communication Data: Any messages, questions, or feedback you submit to us

1.2 Information Collected Automatically

When you visit our Website, we automatically collect certain technical information:

  • Technical Data: IP address, browser type and version, device type, operating system
  • Usage Data: Pages you visit, time and date of your visit, time spent on pages, referring website
  • Location Data: General geographic location based on your IP address (country/city level)

This information is collected through cookies and similar technologies (see Section 4 below).

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and maintain our Website
  • To understand how visitors use our Website and improve user experience
  • To analyze website traffic and usage patterns
  • To respond to your inquiries and provide customer support
  • To detect, prevent, and address technical issues
  • To comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Legal Basis for Processing (GDPR)

As we operate in the European Union, we process your personal data based on the following legal grounds:

  • Consent: For using analytics cookies, we obtain your explicit consent through our cookie consent banner
  • Legitimate Interests: For essential website functionality and security, we rely on our legitimate business interests, which do not override your data protection rights

4. Cookies and Tracking Technologies

We use cookies to track activity on our Website and improve your experience.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use:

Essential Cookies (No Consent Required)

These cookies are necessary for the Website to function properly:

  • PHPSESSID: A PHP session cookie that maintains your session state as you navigate through our Website. This cookie is deleted when you close your browser.
  • Cookie Consent (localStorage): We store your cookie consent preference in your browser’s local storage (not a cookie). This does not contain any personal information.

Analytics Cookies (Requires Consent)

  • Google Analytics: We use Google Analytics to understand how visitors use our Website. This service collects information such as:
    • Pages visited
    • Time spent on the Website
    • How you arrived at our Website
    • General geographic location
    • Device and browser information

Google Analytics uses cookies to track your activity across our Website. The information generated by the cookie about your use of the Website is transmitted to and stored by Google on servers that may be located outside the EU.

Google Analytics Privacy Policy: https://policies.google.com/privacy

5. Third-Party Services

We use the following third-party services that may have access to your information:

Google Analytics

  • Purpose: Website analytics and understanding visitor behavior
  • Data Collected: Usage data, technical data, general location
  • Privacy Policy: https://policies.google.com/privacy
  • Data Processing Agreement: Google complies with GDPR requirements

We do not use any other third-party services that collect or process personal data.

6. Data Retention

We retain different types of data for different periods:

  • Analytics Data: Google Analytics retains data for 26 months by default
  • Contact Form Submissions: If you contact us via email, we retain your message and email address for as long as necessary to respond to your inquiry and for our records (typically up to 3 years)
  • Server Logs: Technical logs are typically retained for 30-90 days

7. Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your data, including:

  • Secure HTTPS encryption for all data transmitted to and from our Website
  • Regular security updates and patches
  • Limited access to personal data
  • Secure hosting infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Union, specifically:

  • Google Analytics: Google may process data on servers located in the United States and other countries

Google participates in data protection frameworks and provides adequate safeguards for international data transfers in compliance with GDPR requirements.

9. Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Withdraw Consent

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This can be done by:

  • Clearing your browser cookies and localStorage
  • Adjusting your cookie preferences through our cookie banner
  • Installing the Google Analytics opt-out add-on

How to Exercise Your Rights

To exercise any of these rights, please contact us at:
Email: privacy@craterflame.com

We will respond to your request within one month. We may ask you to verify your identity before fulfilling your request.

Right to Lodge a Complaint

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal data properly.

10. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Do Not Track Signals

Our Website does not currently respond to “Do Not Track” (DNT) browser signals. However, you can control tracking by managing your cookie preferences through our cookie banner or your browser settings.

12. Links to Other Websites

Our Website may contain links to third-party websites, including:

  • Product manufacturer websites
  • Affiliate links to retailers
  • Social media platforms
  • Resource and reference websites

We are not responsible for the privacy practices or content of these external websites. When you leave our Website, we encourage you to review the privacy policy of any website you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Post the new Privacy Policy on this page
  • For significant changes, display a notice on our Website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CRATERFLAME®

We will respond to all requests within 30 days.

Summary

What we collect:

  • Basic technical information (IP address, browser, device)
  • Usage patterns through Google Analytics (with your consent)
  • Contact information if you reach out to us

What we DON’T do:

  • We don’t require registration or login
  • We don’t use session cookies
  • We don’t sell or share your data with third parties
  • We don’t track you across other websites
  • We don’t use advertising cookies

Your control:

  • You can accept or reject analytics cookies
  • You can access, correct, or delete your data
  • You can opt out of Google Analytics anytime

By using our Website, you acknowledge that you have read and understood this Privacy Policy.